Payment Terms

Monthly Online Coaching Payments

Monthly coaching is billed in advance via direct debit. To stay flexible, there is no minimum commitment, no notice period, and you can stop at any time. Because I reserve your place in my schedule in advance, monthly payments are non-refundable once processed.

Coaching is a partnership that thrives on active engagement. If you haven’t cancelled, I will continue to hold your spot and keep my availability open for you. For this reason, payments remain non-refundable regardless of your level of communication or engagement.

Online Coaching Holidays & Breaks

• My Breaks: During the Christmas period, I take a short break of up to five days where daily check-ins and Zoom calls are paused. Outside of this, I may take holidays during the year but will continue to support you with daily check-ins while I am on holiday, though Zoom calls may not be offered. These periods are already factored into the coaching fees and no refunds are given.
• Your Holidays: Coaching payments continue as normal during your own holidays. Support and availability remain in place, whether or not you choose to communicate or make use of that support while you are away. 

In-Person Personal Training

• Pay-as-you-go: Sessions are paid for on the day via card or cash. Sessions cancelled with less than 48 hours’ notice will be charged in full.
• Monthly Packages: Sessions are allocated within the billing period. Sessions cancelled with less than 48 hours’ notice cannot be carried over or replaced.
• My Cancellations: If I need to cancel a session for any reason, a full refund will be provided if payment has already been taken, or the session can be rearranged, depending on your preference.